Last updated: July 7th 2026

TradesGap Ltd (“TradesGap”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://www.tradesgap.co.uk, contact us, submit an application, book a TradesGap experience programme or otherwise interact with us.

1. Who we are

TradesGap Ltd is the data controller responsible for your personal information.

Company name: TradesGap Ltd
Registered address: 386 Highfield Road, Bradford, BD10 8RU
Email: robbie@robbieadamson.com
Telephone: 07984 338771

For privacy-related questions, please contact us using the details above.

2. The information we collect

Depending on how you interact with us, we may collect:

Information you provide directly

• Name
• Email address
• Telephone number
• Address
• Date of birth or confirmation that you are aged 18 or over
• Details submitted through enquiry, application or contact forms
• Your background, experience, career goals and reasons for applying
• Booking information
• Accommodation-related information, where needed to arrange your stay
• Dietary requirements or accessibility requirements, where you choose to provide them
• Messages, emails, calls or other communications with us
• Feedback, reviews or testimonials you provide

Payment information

Payments may be processed through a third-party payment provider. We do not usually receive or store your full card details.

Website and technical information

When you visit our website, we may collect limited technical information such as:

• IP address
• Browser type and device information
• Pages visited and actions taken on the website
• Date and time of your visit
• Referral source
• Cookie and tracking information, where enabled

3. Why we use your information

We use personal information to:

• Respond to enquiries and applications
• Assess whether the TradesGap experience programme may be suitable for you
• Arrange and manage bookings
• Take payment and maintain booking records
• Communicate important programme, travel, accommodation or safety information
• Deliver the five-day experience programme
• Provide accommodation, meals and relevant practical arrangements
• Respond to questions, concerns or complaints
• Improve our website, programme and customer experience
• Keep financial and business records
• Protect the safety, security and legal interests of TradesGap, participants, staff, customers and the public
• Send marketing communications where you have agreed to receive them, or where permitted by law

The ICO requires privacy notices to explain what personal data is used, why it is used, the lawful basis relied on, retention periods and people’s rights.

4. Our legal bases for using your information

We rely on one or more of the following legal bases under UK data protection law:

Contract

We use your information where necessary to process your application, manage your booking, provide the programme, arrange accommodation or communicate with you about services you have booked.

Legitimate interests

We may use your information where it is reasonably necessary for our legitimate business interests, including managing enquiries, improving our services, preventing misuse, maintaining records and protecting the safety and security of our business and participants.

Legal obligation

We may need to keep certain information for accounting, tax, regulatory, insurance, health and safety or legal purposes.

Consent

We rely on consent where appropriate, such as for optional marketing communications or where you voluntarily provide certain information that is not necessary to deliver the service.

You can withdraw consent at any time by contacting us or using the unsubscribe option in marketing emails.

5. Health, dietary and accessibility information

Some information you choose to give us, such as dietary requirements, allergies, disability information or other health-related details, may be more sensitive.

We only ask for this information where it is relevant to your participation, accommodation, safety or accessibility needs. We will only use it for those purposes and will limit access to people who genuinely need it.

Where we process health-related information, we will seek your explicit consent where required. Health information is treated as special category data and requires additional safeguards under UK GDPR.

Please do not send us unnecessary medical or sensitive personal information.

6. Marketing

We may send you updates about TradesGap, future programme dates, related practical experience opportunities, resources or offers where you have opted in to receive them.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in an email; or
• Emailing robbie@robbieadamson.com.

We will not sell your personal information to third parties.

7. Who we may share your information with

We may share your personal information with trusted third parties where necessary to run TradesGap, including:

• Payment processors
• Website hosting and website-support providers
• Form, booking and communication platforms
• Email marketing providers
• Accountants, insurers, professional advisers and legal advisers
• IT, security and administration providers
• Direct Boilers & Heating Ltd or relevant supervising personnel where necessary to organise and deliver the practical experience safely
• Authorities, insurers or emergency services where required by law or necessary to protect safety

We only share information where there is a valid reason to do so and we expect providers to protect your information appropriately.

8. International transfers

Some website, email, payment, form or analytics providers may process personal information outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or reliance on approved transfer mechanisms.

9. How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected.

Typical retention periods are:

• Enquiries that do not become bookings: up to 24 months
• Applications and booking records: up to 6 years after the relevant programme or booking
• Financial and payment records: generally up to 6 years, where required for tax and accounting purposes
• Marketing information: until you unsubscribe or ask us to remove you
• Health, dietary or accessibility information: only for as long as needed for the relevant booking or safety purpose, unless a longer period is required for legal, insurance or dispute reasons

We may retain information longer where needed to establish, exercise or defend legal claims.

10. Cookies and tracking technologies

Our website may use cookies and similar technologies to make the website function, understand usage and improve marketing performance.

Some cookies are essential for the website to work. Other cookies, such as analytics or advertising cookies, may require your consent.

Please see our Cookie Policy for more information about the cookies used on this website and how you can manage your preferences.

11. Your rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to erase information in certain situations
• Ask us to restrict how we use your information
• Object to certain processing, including direct marketing
• Ask for a copy of certain information in a portable format
• Withdraw consent where we rely on consent

To exercise any of these rights, contact robbie@robbieadamson.com.

You also have the right to object to direct marketing at any time.

12. Complaints

Please contact us first if you have a concern about how we use your information. We will do our best to resolve it.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

13. Security

We use reasonable organisational and technical measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no internet-based service can be completely secure. You should take care when sending information online and avoid sending sensitive information unless we have specifically asked for it.

14. Children

TradesGap is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date shown at the top.